Holiday 2021 Frequently Asked Questions

HOLIDAY 2021 FREQUENTLY ASKED QUESTIONS: LET THE GAMES BEGIN! 

We get it. The holidays came QUICK and you have questions. We're here to help!

Help! I have no idea what to purchase for my wife/girlfriend/mom/BFF/mother in law/niece/friend.

Not a problem, gift giving is our specialty. Want to browse? Check out our holiday gift guide. We break down all of our products to help you find perfect gift for your person. Don’t have time to mess around? Email customercare@janewin.com and Taylor or Jane will get right back to you with suggestions. Happy facetime and show you pieces live. We promise we will help you Win the holidays 😉 

All Love All Hearts - For the women you love. For the gal that loves love. Allll the hearts.

Gifts under $200 - It's as simple as that.

Luxe: Our Top Shelf Items - Time to spoil her with our finest pieces made in 10k and 14k gold. You know she deserves it!

Not Sure What to Get Her? Shop Jane's top picks for some inspiration.

Make it Personal - Make her feel extra special with her letter, zodiac sign, or birthstone.

Our Most Popular Pieces - Let's make this easy. Our customers adore these pieces, we'd bet she will too.

For the JW Collector - So you have little purple boxes and green pouches all over your house? Add to her collection with one of our newest pieces.

When should I order to receive my product for the holidays?

We ship and pack immediately from our showroom but shipping companies have suggested that there will be extra processing time due to the high volume of orders during the holiday season. We use UPS and have found them to be completely on the ball so far! All orders placed by December 15, 2021 with standard shipping will be delivered by December 24, 2021. Orders placed by December 23 at 10 AM EST with Next Day Air will be packed and shipped immediately for a December 24 delivery. That being said, we unfortunately have no control of what happens once we take your package to UPS. AKA please don’t wait and overnight on 12/23…that’s a recipe for disaster thanks to our annoying friend Covid.  

What do you pay? UPS ground is FREE with all orders over $200. If you need expedited there is a fee based on your location.  

Let's talk gift wrap.

We #WINtheholidays for a reason, our giftwrapping is stunning. Free gift wrap is included in all order over $100. If you are ordering multiple items please let us know in the notes section how many gifts and we will make sure you have a box for each. The jewelry is in a pouch, includes a care card and is placed in a gorgeous printed gift box with bow. Items under $100 (chains) ship in a very pretty JW pouch. 

What is your holiday return policy?

All orders delivered between November 1, 2021 and December 25, 2021 are eligible for exchanges or store credit through January 10, 2022.

How do I return or exchange my items?

Contact us HERE for an authorization for a return. See here  for our full return policy.

All items should be returned in the original packaging (box and protective pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.

  • Items purchased at any store other than Jane Win directly are not eligible for Return or Refund.
  • Custom orders/special orders are final sale.

I need help layering. How do I get started?

Check out our guide to layering here.

I want to order an engraved piece, when do I need to order by?

Our Besitos Love Pendant in 10k and Hearts Find Me 14k Personalized can be engraved. Please order by December 10, 2021 to ensure enough time for personalization.

I still have more questions.

We're here to help! Reach out here  and we will get back to you within 1 business day.