We want you to be thrilled with your purchase! If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 30 days for a full refund. All purchases over 30 days cannot be refunded or exchanged.
Please contact us HERE to obtain a Return Authorization, please include your order number and your reason for return.
All items should be returned in the original packaging (box and protective pouch) along with the original receipt (included in shipping). Any items received after 30 days without authorization will be shipped back.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us HERE.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you would like to exchange any items within 30 days, please contact us HERE to obtain authorization for the exchange. Your items to be exchanged should be shipped to the address noted below. Please consider insurance on your return shipment as we will process your exchange only once your item is received. Any remaining balance on the exchange PLUS shipping costs will be processed on your original payment method. If there is a credit amount after the exchange, the shipping for the exchange will be deducted from that amount to be credited.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
To return your product, you should mail your product to:
614 W. Wayne Ave
Wayne, Pennsylvania US 19087
You will be responsible for paying for your own shipping costs for returning/exchanging your items. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (even if that shipping was included as part of your order) will be deducted from your refund (typically $10).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.