HOLIDAY 2024 FREQUENTLY ASKED QUESTIONS: LET THE GAMES BEGIN! 

We get it. The holidays came QUICK and you have questions. We're here to help!

Help! I have no idea what to purchase for my wife/girlfriend/mom/BFF/mother-in-law/niece/friend.

Not a problem, gift giving is our specialty. Want to browse? Check out our holiday gift guide. We break down all of our products to help you find perfect gift for your person. Don’t have time to mess around? Contact us HERE and Julia or Jane will get right back to you with suggestions. We promise we will help you Win the holidays 😉 

Queen of Hearts - For the women you love. For the gal that loves love. Allll the hearts.

Gifts under $200 - It's as simple as that.

Luxe: Our Top Shelf Items - Time to spoil her with our finest pieces made in 10k and 14k gold. You know she deserves it!

Not Sure What to Get Her? - Shop Jane's top picks for some inspiration.

Make it Personal - Make her feel extra special with her letter, zodiac sign, or birthstone.

Our Most Popular Pieces - Let's make this easy. Our customers adore these pieces, we'd bet she will too.

For the JW Collector - So you have little purple boxes and green pouches all over your house? Add to her collection with one of our newest pieces.

The Lucky Girl - For the girl who loves a lucky sign or needs a little more in her life.

When should I order to receive my product for the holidays?

HOLIDAY NOTE:  Please note that we are closed from DECEMBER 25th - JANUARY 1st.  All orders placed during that time will be shipping when we return to the office.  Rest assured we will handle all orders and respond to all messages quickly upon our return!

We take great care in promptly processing and shipping all orders directly from our fulfillment center. However, due to the increased volume of orders during the holiday season, shipping carriers have indicated that there may be extended processing times.

To ensure delivery by December 24th, we kindly request that all Standard Shipping orders be placed by Friday, December 13th at 12 PM EST.

For UPS Expedited Shipping, orders should be placed by Thursday, December 19th at 12 PM EST.

For UPS Next Day Air, orders must be placed by Saturday, December 21st at 12 PM EST to guarantee delivery by December 24th.

Please note that once your package is with UPS, we no longer have control over the delivery process. To minimize the risk of delays, we strongly recommend placing orders well in advance. Next Day Air orders placed on December 22nd or 23rd may not guarantee timely delivery due to the high volume of shipments during this time.

What do you pay? For orders over $150, UPS Ground Shipping is complimentary. If you require Expedited Shipping/Next Day Air, please note that a fee will apply, which is determined based on your location.

Let's talk gift wrap.

We #WINtheholidays for a reason, our gift wrapping is stunning. Free gift wrap is included in all order over $100. If you are ordering multiple items please let us know in the notes section how many gifts and we will make sure you have a box for each. The jewelry is in a pouch, includes a care card and is placed in a gorgeous printed gift box with bow. Items under $100 (chains) ship in a very pretty JW pouch. 

What is your holiday return policy?

Items purchased during the Plan Ahead Sale (10/2/2024 - 10/8/2024) may be returned for store credit through January 5th, 2025. All orders placed between November 23rd, 2024 and December 25th, 2024 are eligible for exchanges or store credit through January 5th, 2025.

How do I return or exchange my items?

Contact us HERE for an authorization for a return. See here for our full return policy.

All items should be returned in the original packaging (box and protective pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.

I need help layering. How do I get started?

Check out our guide to layering here.

I want to order an engraved piece, when do I need to order by?

We have so many charms that can be engraved, see that list here.  Please order by December 17th at midnight EST to ensure enough time for personalization. Any orders with engravable jewelry placed after December 17 we cannot guarantee arrival by 12/25.

I still have more questions.

We're here to help! Reach out here and we will get back to you within 1 business day.