HOLIDAY 2023 FREQUENTLY ASKED QUESTIONS: LET THE GAMES BEGIN!
We get it. The holidays came QUICK and you have questions. We're here to help!
Help! I have no idea what to purchase for my wife/girlfriend/mom/BFF/mother in law/niece/friend.
Not a problem, gift giving is our specialty. Want to browse? Check out our holiday gift guide. We break down all of our products to help you find perfect gift for your person. Don’t have time to mess around? Contact us HERE and Julia or Jane will get right back to you with suggestions. We promise we will help you Win the holidays 😉
Queen of Hearts - For the women you love. For the gal that loves love. Allll the hearts.
Gifts under $200 - It's as simple as that.
Luxe: Our Top Shelf Items - Time to spoil her with our finest pieces made in 10k and 14k gold. You know she deserves it!
Not Sure What to Get Her? - Shop Jane's top picks for some inspiration.
Make it Personal - Make her feel extra special with her letter, zodiac sign, or birthstone.
Our Most Popular Pieces - Let's make this easy. Our customers adore these pieces, we'd bet she will too.
For the JW Collector - So you have little purple boxes and green pouches all over your house? Add to her collection with one of our newest pieces.
The Lucky Girl - For the girl who loves a lucky sign or needs a little more in her life.
When should I order to receive my product for the holidays?
We ship and pack immediately from our showroom but shipping companies have suggested that there will be extra processing time due to the high volume of orders during the holiday season. We use UPS and have found them to be completely on the ball so far! To guarantee package arrival by December 24th, all standard order shipping must be ordered by December 15th at 12 PM EST.
All orders placed 12/20-12/22 by 12 PM with expedited shipping will be delivered by December 24th. That being said, we unfortunately have no control of what happens once we take your package to UPS. AKA please don’t wait and overnight on 12/23…that’s a recipe for disaster.
What do you pay? UPS ground is FREE with all orders over $200. If you need expedited there is a fee based on your location.
Let's talk gift wrap.
We #WINtheholidays for a reason, our giftwrapping is stunning. Free gift wrap is included in all order over $100. If you are ordering multiple items please let us know in the notes section how many gifts and we will make sure you have a box for each. The jewelry is in a pouch, includes a care card and is placed in a gorgeous printed gift box with bow. Items under $100 (chains) ship in a very pretty JW pouch.
What is your holiday return policy?
Items purchased during the Plan Ahead Sale (9/30/23-10/3/23) may be returned for store credit through January 5th, 2024. All orders delivered between November 1st, 2023 and December 25th, 2023 are eligible for exchanges or store credit through January 5th, 2024.
How do I return or exchange my items?
All items should be returned in the original packaging (box and protective pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.
- Items purchased at any store other than Jane Win directly are not eligible for Return or Refund.
- Custom orders/special orders are final sale.
I need help layering. How do I get started?
Check out our guide to layering here.
I want to order an engraved piece, when do I need to order by?
We have so many charms that can be engraved, see that list here. Please order by December 17th at midnight EST to ensure enough time for personalization. Any orders with engravable jewelry placed after December 17 we cannot guarantee arrival by 12/25.
I still have more questions.
We're here to help! Reach out here and we will get back to you within 1 business day.